About Simon Bailes Peugeot

Simon Bailes Limited operate a customer-focused business, committed to the pursuit of excellence through our people and services.

Established in 1979, Simon Bailes Limited comprises three Peugeot franchised dealerships in the North East - Northallerton, Stockton and Guisborough along with a state of the art Accident Repair Centre in Northallerton.

As you would expect, the business operates above the exacting standards required by Peugeot in terms of the level of customer service, staff training and production of work to the highest quality.

Customer Service

We pride ourselves on our award winning levels of customer service, operating an ethical trading policy focusing on our core values of Customers; People; Honesty; Standards and Profit. So, you can buy safe in the knowledge that we treat you as an individual and take time to understand your needs to find the perfect car just for you, whatever your budget. We know our reputation has been built by our customers.

Community

As part of the foundation of the company we fully recognise our corporate social responsibility and play an active and supportive role within our community.

Aftercare

We feel that buying a car from us is only the first stage in the process and that our relationship will develop from that point so we keep you informed of all your cars servicing and aftercare needs. We offer a first class, competitively priced service, which we tailor to meet your unique motoring needs.

Privileged Customers

As a Simon Bailes customer you will enjoy many additional benefits such as our unique Accident Management Service. You never know when you might be involved in an accident so it's good to know you can take advantage of this service. Our promise is one call and we'll take away the stress......and there is no additional cost to you!

Opening Times

Simon Bailes Limited is an appointed representative of ITC Compliance Ltd. which are authorised and regulated by the Financial Conduct Authority. Registered Office: Simon Bailes Limited, Tannery Lane, Northallerton, North Yorkshire, DL7 8DS. Tel: 01609 780888. Registered in England No. 221 8953.

Simon Bailes subscribe to The Motor Ombudsman. In the first instance, should you feel that we have not provided a satisfactory standard with regards to Service and Repair please contact us.

Once our contact over an issue has concluded, should you feel we have not provided a satisfactory solution, we would refer you to The Motor Ombudsman Advisory and Conciliation Service. Their role is to ensure that we are acting responsibly and fulfilling our obligations under the Motor Industry Code of Practice for service and repair. The Motor Ombudsman Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.

The Motor Ombudsman and Conciliation Service can be contacted using the Advice Line number below, and will offer free impartial advice.

For further information you can visit their website at https://www.themotorombudsman.org or call their Code Advisory and Conciliation Service Consumer Advice Line phone number: 03452 413 008.

Code Advisory and Conciliation Service address: The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN